Privacy Policy (USA — CCPA/CPRA Compliant) - Last Updated: 13th October 2026
1. Personal Information We Collect
- Contact and account information
- Order, delivery and transaction information
- Payment information processed securely
- Device and website usage information
- Preferences, purchase history and communications with us
2. How We Use Your Information
- To process payments, orders, deliveries and returns
- To manage accounts and provide customer support
- To communicate with you about our products and services
- To provide marketing in accordance with your preferences and applicable law
- To operate, improve and secure our website and services
- To prevent fraud and meet legal obligations
3. Website Analytics
We use Microsoft Clarity to understand how visitors interact with our website through session recordings, heatmaps and usage analytics. This helps us improve website usability, performance and the overall customer experience.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyse website usage and support our services and marketing activities. You can manage cookies through your browser settings and any privacy options made available on our website.
5. Sharing Personal Information
We may share personal information with trusted providers where necessary to operate our website, process payments, fulfil orders, provide customer support and deliver related services. We may also disclose information where directed by you, required by law or otherwise permitted under applicable law.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal, tax, accounting and business requirements.
7. Rights for U.S. Residents
Depending on where you live and subject to applicable limitations and exceptions, you may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Receive applicable information in a portable format
- Opt out of certain sales or sharing of personal information
- Limit certain uses of sensitive personal information where applicable
- Not receive discriminatory treatment for exercising your privacy rights
To exercise an applicable right, email privacy@houseofcolour.com or visit our data-sharing opt-out page.
We may request information reasonably necessary to verify and process your request. We will respond in accordance with applicable law.
8. Shopify Services
Our online store is powered by Shopify. Shopify may process personal information where necessary to support our online shopping services, including checkout, payments, customer accounts, order fulfilment, security and fraud prevention.
In some circumstances, Shopify may process personal information for its own purposes and is responsible for that processing. For more information, please refer to the Shopify Consumer Privacy Policy.
9. Security
We use reasonable safeguards designed to protect personal information from unauthorised access, loss, misuse or disclosure. Payments are processed through authorised payment providers, and House of Colour does not receive or store full payment-card details.
10. Children’s Data
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share personal information belonging to individuals under 16.
11. Marketing Communications
You may unsubscribe from promotional emails using the unsubscribe link included in those communications. We may continue to send messages relating to orders, accounts, transactions or customer-support requests.
12. Policy Updates
We may update this policy to reflect changes to our services, practices or legal obligations. Revisions will be published on this page.
- Contact and account information
- Order, delivery and transaction information
- Payment information processed securely
- Device and website usage information
- Preferences, purchase history and communications with us
2. How We Use Your Information
- To process payments, orders, deliveries and returns
- To manage accounts and provide customer support
- To communicate with you about our products and services
- To provide marketing in accordance with your preferences and applicable law
- To operate, improve and secure our website and services
- To prevent fraud and meet legal obligations
3. Website Analytics
We use Microsoft Clarity to understand how visitors interact with our website through session recordings, heatmaps and usage analytics. This helps us improve website usability, performance and the overall customer experience.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyse website usage and support our services and marketing activities. You can manage cookies through your browser settings and any privacy options made available on our website.
5. Sharing Personal Information
We may share personal information with trusted providers where necessary to operate our website, process payments, fulfil orders, provide customer support and deliver related services. We may also disclose information where directed by you, required by law or otherwise permitted under applicable law.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal, tax, accounting and business requirements.
7. Rights for U.S. Residents
Depending on where you live and subject to applicable limitations and exceptions, you may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Receive applicable information in a portable format
- Opt out of certain sales or sharing of personal information
- Limit certain uses of sensitive personal information where applicable
- Not receive discriminatory treatment for exercising your privacy rights
To exercise an applicable right, email privacy@houseofcolour.com or visit our data-sharing opt-out page.
We may request information reasonably necessary to verify and process your request. We will respond in accordance with applicable law.
8. Shopify Services
Our online store is powered by Shopify. Shopify may process personal information where necessary to support our online shopping services, including checkout, payments, customer accounts, order fulfilment, security and fraud prevention.
In some circumstances, Shopify may process personal information for its own purposes and is responsible for that processing. For more information, please refer to the Shopify Consumer Privacy Policy.
9. Security
We use reasonable safeguards designed to protect personal information from unauthorised access, loss, misuse or disclosure. Payments are processed through authorised payment providers, and House of Colour does not receive or store full payment-card details.
10. Children’s Data
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share personal information belonging to individuals under 16.
11. Marketing Communications
You may unsubscribe from promotional emails using the unsubscribe link included in those communications. We may continue to send messages relating to orders, accounts, transactions or customer-support requests.
12. Policy Updates
We may update this policy to reflect changes to our services, practices or legal obligations. Revisions will be published on this page.